Frequently asked questions

FAQs and guided help sections on courses, enrolments, subsidies, and post-course support. If your question is not listed here, please call us at +(65) 6573 7370 or contact us.

1. Courses

1.1. What courses can I take at CCIL?

We offer courses based on our team’s academic and industry experience, which is primarily in communications. As such, we conduct courses for copywriting, digital and content marketing, branded and corporate storytelling, and arts communication. This is a complete catalogue of all our courses →.

1.2. Which course is right for me?

That depends on two factors: (i) specific skills you would like to develop; and (ii) your current abilities. Both matter and work in tandem. For instance, a person who is keen on developing persuasive writing skills would benefit either from CCIL’s copywriting or branded storytelling course. But if that person has demonstrable capabilities in copywriting (e.g. a successful and wide-ranging portfolio of clients) then branded storytelling would be a better choice. Prospective participants are encouraged to speak first with our course convenors. Our course comparison tool → is also helpful.

1.3. How many people can I expect to be with in a session?

Each course is limited to a maximum of 8 participants. A course session is typically divided into smaller groups of 3–4 participants. We have found this approach works well in providing individual attention to each participant. Occasionally, a group of participants from within the same organisation will want to be grouped together. In such cases we create more groups, or if there is just one participant remaining we will offer a one-on-one dedicated session to that participant.

1.4. Will I receive a certificate of completion?

Yes. Upon successful completion of each course, a participant is awarded a marked and sealed certificate of completion. The electronic version of your certificate is secured and optimised for LinkedIn™.

1.5. Do you add, amend, or remove courses?

Yes. Our quality audits measure the effectiveness of our courses against current knowledge and appetite to which we then accordingly respond. This is typically done by updating or amending the course syllabus. We only add courses if our team has the necessary expertise to effectively deliver its curriculum.

1.6. How many participants do you require at minimum to run a session?

One participant is the minimum number to run a session at CCIL. In other words, we do not have a base requirement, and as such all courses are confirmed and will run as scheduled.

1.7. Can I reserve a public course session just for my employees?

Yes, if feasible. In such cases, we try to group participants who are from the same organisation together but only if doing so will not cause inconvenience to other participants. It is generally more conducive and cost effective to instead arrange a private workshop for your teams. Please call us at +(65) 6573 7370 to discuss private and custom workshop options. Our page on custom courses → is also helpful.

2. Enrolments

2.1. How do I enrol for a course?

Each course page has a dedicated enrolment form, with options for course dates, subsidies, and payment methods. You can also enrol over the phone by calling us at +(65) 6573 7370.

2.2. Can I enrol more than one person in a single enrolment?

Yes. You can enrol up to 7 additional participants in a single enrolment. The fastest way to enrol and confirm 8 or more participants is by either calling us at +(65) 6573 7370 or emailing participant details to group[@] You can also use the course enrolment form to submit multiple separate enrolments.

2.3. Can I change my enrolment date, or switch to another course?

Yes. Please call us at +(65) 6573 7370 or email group[@] with your enrolment details. Please note that while we will do our best to accommodate your changes, it may take longer if alternative sessions or courses are already at maximum capacity.

2.4. Can I attend the same course if I have already completed it?

Yes, and you can do so for free. Please see Question 4.4 under Post-course support.

2.5. I enrolled for a 2-day course but I can only attend in the mornings. Can I spread my attendance over multiple days instead of 2 full days?

Yes. All courses run multiple times throughout the year; you’re welcome to attend subsequent runs of the same course to make up the modules that have been missed.

2.6. I missed one of my course days. Can I make this up on another day?

Yes. All courses run multiple times throughout the year; you’re welcome to attend the same course in either the next or subsequent runs. Alternatively, you can arrange for a private make-up session with your instructor.

2.7. Can I cancel my enrolment?

Yes, subject to the terms and conditions → you accepted upon enrolment. In most cases you will receive a full refund. Exceptions may apply if cancellation directly violates the terms and conditions.

3. Subsidies and payments

3.1. Do you offer any subsidies?

Yes. We offer multiple subsidies and grants. Our most used subsidy is the ASEAN subsidy, which can be applied immediately at the point of enrolment. Please see our subsidies and grants page → for more details.

3.2. Can I combine subsidies?

Yes. You can combine different subsidies and grants so long as you are eligible for each of them. Our subsidies and grants page → shows you how to combine individual schemes. You can also call us at +(65) 6573 7370 to discuss your funding options.

3.3. Do you offer SkillsFuture subsidies?

No. Even though we are a Singaporean company, CCIL operates across several countries. As such, we are unable to apply any one country’s government scheme across different jurisdictions.

3.4. What payment methods do you accept?

We accept bank transfers, major credit and debit cards, GIRO, and PayNow™. For government and corporate clients we also accept platform payments, including GEBiz and Ariba™.

3.5. Can I pay in installments?

Yes. Please call us at +(65) 6573 7370 to discuss your payment options.

3.6. Do you offer student discounts?

Eligible students can use the Income Support Scheme (ISS) — in addition to the ASEAN subsidy — to further offset course fees. Please see Item 3 on our subsidies and grants page → for more details on the ISS.

4. Post-course support

4.1. Do you offer post-course support?

Yes. Qrowd is our lifelong learning support programme. We know many of our participants will have questions about applying what they have learnt after the course is over. Qrowd offers our participants lifelong access to their instructors for any questions or queries through regular in-person tutorials (subject to health restrictions), online calls, and advanced courses. Additionally, advanced courses at CCIL are free for Qrowd participants.

4.2. How do I join Qrowd?

You are automatically enrolled into Qrowd upon completing your course and receiving your certificate of completion. There is no separate sign-up required.

4.3. How is CCIL able to provide free advanced courses to Qrowd members?

CCIL is funded by internal and external benefactors that help make Qrowd freely available to each and every one of our past, present, and future participants.

4.4. Can I retake a course I have previously attended?

Yes, and that too at no charge. We regularly update the curriculum and thus encourage all past participants to attend either the entire course or just the updated modules. Please contact your course instructor to discuss your options.